Customer Story: Kiva
Microlending in a Digital World
Kiva is non-profit organization whose mission is to connect people through lending to alleviate poverty. Lenders from around the world can support people in need, with businesses, education, and consumer loans. Loans can be made in small increments of $25, and the magic happens when these small loans come together to create a large contribution for a business. Over $275 million in loans have come through Kiva since they started in 2005, and they have a 98.9% repayment success rate.
Reports Inform Decision-making
Kiva uses Harvest with an eye towards the bottom line. As a non-profit with limited resources, Alexandra explains, “tracking time allows us to see where we’re spending our time and resources. Some of the programs are more resource-strapped, so we get together and look at where to allocate time, and money, and where to cut back.”
Kiva has staff, interns, and contractors using Harvest, and they utilize reports to inform decision making. They can analyze how much time is spent in meetings and on email, and create strategies to minimize these activities to focus on their core projects. Another department can use their Harvest data as a way to determine whether they need to hire more full-time staff, or if the workload needs were seasonal fluctuations, requiring contractors instead.
“ Tracking time allows us to see where we’re spending our time and resources. Some of the programs are more resource-strapped, so we get together and look at where to allocate time, and money, and where to cut back. ”
Easy Employee Adoption
One of the first Kiva employees to adopt Harvest was Alexandra Jaffe. “We were launching a new volunteer management platform, and we needed a way to show its success. We needed to know: does this new system merit the investment we made?” Since Kiva is a mixture of non-profit and tech, it was a natural fit for them to seek out a tech solution to solve this question.
Alexandra works from multiple computers, and can access Harvest wherever she is - this flexibility is key for her. She describes Kiva as “tab-crazy,” and has even used the iPhone app while in meetings. As a tech and innovation focused company, the Kiva team is already using several web based systems. She explains, “the web app is one of the first tabs I open up every morning. Since it’s in my web browser, Harvest isn’t something new that I had to learn, and I really like how well it works.”
“ Since it’s in my web browser, Harvest isn’t something new that I had to learn, and I really like how well it works. ”
Keeping An Eye On Time And Resources
Each new department that adopts Harvest is keen to keep an eye on time and resources. The goal for rolling out Harvest to Kiva’s latest department, their internship program, is to ensure that they’re getting the most out of their time in Kiva Education, core team projects, and side projects. From the interns’ first day, the Program Coordinator will have insight into where the interns are spending time, and how much value that time brings to Kiva.
Yet another Kiva department will now be able to track their time and resources, so that they can spend less time worrying about process, and more time focused on connecting lenders with borrowers worldwide.
At A Glance
- Company: Kiva
- Website: www.kiva.org
- Industry: Non-profit
- Customer Since: February 2008
- Team Size: Over 100, plus 400 Volunteers and 10-15 Contractors
- Easy to use
- Easy to integrate into our workflow
- Reporting data for budgeting/resources
- Insight into how everyone is spending their time