Billing, Changing your Web Address, and Closing Your Account

Change your plan or billing information, view Harvest receipts, change your web address, or close your account in Account Settings under your Profile Menu.

Upgrading Your Account

Trial accounts can easily upgrade to a paid plan right from the Harvest account.

1. Go to your Profile Menu and click Account Settings.
2. Under the section Billing Information, click Upgrade.
3. On the next screen, you will be able to choose a plan based on how many users are needed on the account.

Visit our pricing page for more information on plans and pricing.

Changing Your Web Address

Any administrator on your account can change your web address (https://COMPANYNAME.harvestapp.com) before your trial expires, or after you pick a Harvest plan.

To change your web address:

1. Go to your Profile Menu and click Account Settings.
2. Click Change Web Address under Billing Information.
3. Enter your new web address and click Change Web Address.

Adding or Removing Users

You must adjust your user count in Account Settings in order to adjust the amount you’re billed. Adding or removing users under Manage > People only will not adjust the amount of users for which you’re charged.

To adjust your user count:

1. Go to your Profile Menu and click Account Settings.
2. Under Billing Information, click the Add or Remove Users link.
3. On the next screen, you will see your current plan and number of allotted users.
4. After changing your total number of Active Users, click the Save & update monthly billing amount button to adjust your active user count.

If you pay monthly by credit card, you’ll be charged automatically for the users you add. If you pay yearly via invoice, you’ll be sent a separate bill. Removing users from your account will automatically adjust the price of your next Harvest bill.

Changing Your Harvest Plan

1. Go to your Profile Menu and click Account Settings.
2. Click the Change Plan dropdown under Billing Information.
3. Click Edit Plan and you’ll be taken to a screen to choose the plan you want. If you would like to switch to the Free Plan, click the Switch to the FREE plan link.
4. Enter the amount of users you need, and adjust your billing information if you need to.

Note: If you want to switch to the Free plan, you have to archive your projects and clients so that you have no more than two projects and four clients.

Updating Your Billing Info

You can update your billing address, credit card, or who receives receipts from Harvest.

1. Go to your Profile Menu and click Account Settings.
2. Click the Change Plan dropdown under Billing Information.
3. From there, you can click Change Card to edit the credit card currently being used in your account. Click Update after making any changes.
4. You can also click Receipt Recipients from the Change Plan dropdown to add or remove recipients of your receipts. Click Save after making any changes to the list.

Note: If you pay yearly via invoice, you may need to contact Harvest Support so we can update your billing information from our end.

Closing Your Account/Putting Your Account on Hold

If you would like to close your Harvest account or put it on hold, you can do that right from your account. We recommend that you export all data before closing the account. To do that, go to Account Settings, and under the Import/Export data,, click the Download Company Time Data.

To close your account or put it on hold:

1. The current account owner must sign into your Harvest account.
2. Go to your Profile Menu and click Account Settings.
3. Under Billing Information, click Close Account.
4. You have the option to put your account on hold or to permanently close the account. Click whichever button applies.

You can reinstate your account after putting it on hold.

1. Sign in to your Harvest account.
2. Go to your Profile Menu and click Account Settings.
3. Under Billing Information, click Reactivate Account. You’ll be all set to get back to work with Harvest.

Harvest Receipts

Harvest receipts are sent to the account owner and whoever else is specified under Billing Information. Harvest receipts are emailed, and can also be viewed under Account Settings. Click Receipt Recipients under the Change Plan dropdown.