Frequently Asked Questions
- Can I define a different rate than the default rate for people or tasks assigned to a project?
- How does Harvest Referrals work?
- How do I track time off, vacation, sick days, or overtime?
- My widget is not working! Help!
- What is an account owner? How do I change the account owner in my Harvest account?
- How do I delete the sample entry that appears on my timesheet after I sign up for a trial?
- Why are my hours not showing up on my invoice?
- How do I mark a task as complete on a project?
- I just added a task, but it's not showing up on my timesheet's task dropdown. What should I do?
- How do I track projects in phases?
- How are recurring invoice IDs generated?
- Is the 'hourly rate' the rate that contractor gets paid, or the rate the client is being charged for the project work?
- My client's email systems are marking my invoice emails as spam. Is there anything I can do?
- How do I send invoices by fax via Harvest?
- How do I view detailed notes associated with the hours reported?
- Is Harvest time tracking data compatible with spreadsheet software like Excel, Google Spreadsheets, or OpenOffice?
- I'd rather pay yearly rather than monthly for Harvest. Is this possible?
- Is there a free version of Harvest?
- Will the data I entered during my trial remain in my account when I upgrade?
- I want to change my web address (subdomain) before I purchase Harvest. What should I do?
- Can I map my Harvest Web Address to my own domain, such as harvest.mydomain.com?
- Which Harvest plans allow me to place a custom logo in my invoices?
- Harvest was unable to charge my credit card for my subscription. What should I do?
- Does Harvest work with my Blackberry?
- I'm a Postini subscriber / I'm trying to send emails to a Postini subscriber, and Harvest emails are not coming through. What should I do?
- How does Harvest "Remember me?"
- How do I change my password?
- Why can't I invoice, approve, or archive a timesheet with a running timer?
- Delivery failed for an invoice or estimate email sent to my client. What should I do?
- I use Verizon FiOS and am having trouble connecting to Harvest
- Can I download Harvest and run the software myself?
- Do Harvest employees have access to my data?
- How can I pay for my Harvest account via bank transfer instead of using a credit card?
- How does the Harvest for Mac Idle Timer work?