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Downtime Tues August 25th, and Scheduled Maintenance: Wed August 26th, 1AM EST

We’re so sorry about the service interruption this morning!  We experienced some unexpected issues with our servers, but service is now restored.

Here is what happened: today (Tuesday, August 25th), we have experienced connectivity issues on one of the machines in the Harvest cluster. The service outage occurred from 10:24 to 12:09 GMT, for approximately two hours and twenty minutes.  Problems were compounded by a faulty piece of hardware (an IPMI card), resulting in a slower reaction time. We have restored the machine, and all is functioning normally now.

Additional maintenance will be required to replace the faulty hardware, so Harvest will be offline for about 1 hour, starting at 1:00 AM (EST), Wednesday August 26th, see what time this is for you here.

Please bear with us as we are reinforcing our infrastructure, and thank you very much for your patience and support!

*UPDATE: The scheduled maintenance went though properly, and all is up and running normally.

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This was posted in Product News.
  • That’s Wednesday, August 26th, I reckon.

  • Karen Schoellkopf on August 25, 2009

    You are correct, c, Wednesday August 26th is the correct date, and thanks for catching that one!

  • Ian Scorer on August 25, 2009

    Do you guys send notifications of scheduled downtime via email? I haven’t ever seen any. You really should…

  • Simon Wong on August 27, 2009

    I have requested they add scheduled downtime to the Status page.

    I also asked why the Status page showed everything was fine – the WHOLE time?!

  • Karen Schoellkopf on August 27, 2009

    @ian and @simon: We are looking into ways to make it easier for you to know when we have scheduled downtime, and yes, we are looking into the status page problem. Thanks for the feedback, and know that we’re working on it!

  • Ian Scorer on August 27, 2009

    @karen: Thanks for the info. I’m looking forward to hearing more about how you plan to better notify customers of scheduled downtime. Harvest has become a key tool of both mine and my colleagues working day, so knowing in advance when there’s scheduled downtime is very important. Thanks again.

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