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Improved Locked Timesheet Interaction

Harvest is known for its simple and intuitive timesheet interface. Underneath that simplicity is a layer of fairly complicated business logic. A time entry has several states, and can be locked for different reasons – for example, if a project has been archived, or the hours have been invoiced. Sometimes a locked timesheet needs to be edited, and it used to be a time consuming process to unlock the timesheet to make necessary changes.

Recently, we took a hard look at the underlying rules, and improved many use cases. The biggest interface update that you will notice is that now, administrators can edit locked time and expense entries without having to unlock them.

Administrators will notice that editing locked time and expenses now works just like editing unlocked entries – hover your mouse over a time or expense, and you’ll see the Edit and X buttons. Click Edit to fix discrepancies or mistakes on a locked timesheet, and maintain accuracy across your timesheets, reports, and invoices.

Additionally, we’ve simplified the explanations about locked time and expenses and unified these messages across views, creating a clean interface that helps you understand why your time is locked.

This update will help you make those small but necessary tweaks to your timesheet, and we hope you find it useful!

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This was posted in Expense Tracking, Product News, Time Tracking.
  • Is there a way to mark time entries as locked manually using the API?

  • Charlie Arehart on May 24, 2011

    Very nice. Thanks! :-)

  • My harvest dosent work properly since yesterday!
    Its really annoying!

  • Jonas Gustafsson on May 25, 2011

    Annoying, yes…
    “Item archived”. No?
    And I can’t even save entries now.
    Rollback!

  • Jonas I have the same problem!

  • Vitaliy on May 25, 2011

    Jonas Gustafsson +1
    Rollback!!!!!!

  • All tasks and people have disappeared from our projects. Maybe this is caused by the update, but we really need this information back as nobody is able to log hours now.

  • As of the update I’m unable to add to or edit my timesheet.

  • Same problem, our company does not have any hours reported and the people have no link to the projects anymore.
    Please Rollback

  • We have the same problem, everyone is removed from all projects and nobody is available to log hours.

  • Something is going terribly wrong. Please roll back this one! We’re getting “Sorry, but you are not assigned to any projects. Please contact your administrator. ” for all users in the Timesheet tracker.

  • Same problem! This is really bad. Please roll back and fix this.

  • Christoph on May 25, 2011

    Same problem here!

  • As of now I have no projects and I cannot see reports….

  • Patrik Enberg on May 25, 2011

    Me too. This need to be fixed asap.

  • Here too, what is horrible update this is….

  • Yes, please let us record our times again.

  • This update seems to have completely broken Harvest for us. Please fix.

  • Dead in the water, please rollback!
    Removed from all projects.
    This was not properly staged.
    DEV -> QA – >PROD!!!

  • By failing to prepare, you are preparing to fail – Benjamin Franklin

  • Anthony Kyriazis on May 25, 2011

    HELP NOTHING WORKS!!!! everything is BROKEN, everything is locked, no history etc.!!! we’re ruined.!!!!

  • Peter Fry on May 25, 2011

    Everything is working fine for me– logged in as an admin, I can see everything and log time. We are only using the time tracking and timesheet approval modules, no invoicing or estimates.

  • Guillaume Henrottay on May 25, 2011

    Same problem, our company does not have any hours reported and the people have no link to the projects anymore.

  • Kristinn on May 25, 2011

    Same problem here, no projects.. boohooo :-(

  • All tasks and people have disappeared from our projects.

  • All tasks and people have disappeared from our projects.
    Do not tell us we have lost these datas ! please.

  • Same problem. Please fix asap.

  • All people have been removed from all projects. This can be fixed by adding ppl back to the projects: this can be done in 1 step for all projects (for 1 user)

    All projects seem to have been locked, by archiving. I have not yet found out how to undo this.

    Please all fill out the help form:

    https://www.getharvest.com/help/contact

    -Edo

  • Sam problem here, I hope its a part of maintenance, else we have lost crucial data

  • Jonas Gustafsson on May 25, 2011

    “Office hours
    Monday through Friday
    9am-5pm Eastern Time
    Right now it is 5:42am at the office.”

    Countdown…..

  • Hope Harvest staff are early risers. All timesheets are locked here.
    Wednesday doesn’t seem like it’s going to be fun for them.

  • Ulrich Wurst on May 25, 2011

    I also got booted from all projects. no fun!

  • damn you SaaS :P

  • Josh Martin on May 25, 2011

    Same issue! Please roll back or restore, I hope we did not lose all of our budgets on projects forever.

  • Another +1 for rollback, I’m having all the same issues. How on earth did this make it through QA???

  • Will Barnett on May 25, 2011

    Same problem here. Cant book any expenses as a result of everything being locked and all person->people assignments are gone! +1 for needing to rollback.

    Would be also good to do an post mortem of what went wrong and let everyone know. Clearly 8 hour support EST doesnt work when you get problems like this that affect us globally.

  • Anthony Kyriazis on May 25, 2011

    Also a way to back up ALL our data in one download file.. that we can download daily, weekly etc.. just in case it all goes tits up again..

  • Bang… everything cleared!?! Hope a clean fix is coming?

  • +1 to what Will Barnett said. Support needs to be more than 8 hours in the global internet age.

    +1 to what Anthony Kyriazis said about being able to download OUR data. Would be good to even have a weekly download or backup emailed to administrator account. Simple CSV or Excel file so if world does end at least we have something to work from.

    Well done though in the end for a quick fix once you guys knew about it.

  • Hi guys, we’re very sorry about this problem and we have spent the early mornings fixing it. Things are close to being completely restored.

    Colin – you’re absolutely right that our support hours need to expand, and this is going to be top priority of us.

    We’ll be writing a blog post summarizing the problem this morning.

    We’re very sorry about the issue, and thank you for your understanding, patience and continued support!

  • Karen Schoellkopf on May 25, 2011

    FYI all: here’s a link to the blog post Shawn mentioned, summarizing the problem that happened:

    http://www.getharvest.com/blog/2011/05/details-about-todays-unexpected-down-time/

  • Very useful. Thanks.

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