I’ve been trying to join a gym, and this is how it went down:
Last weekend I walked into the gym and told the front desk that I’d like to try the place out. A person came, shook my hand, led me to his desk, and sat me down. He pulled out a form and asked me questions – what’s my name, what’s my workout routine, what’s my goal (I had none, and he gave me a look), where do I live now and where I moved from? I interrupted him and asked, “can I just get a quick tour?” He told me this is the process and he had to ask these questions.
Ten minutes or so of my life evaporated. He then showed me the price – and this part I never understood – he pulled out a laminated price sheet and told me that even though there’s a number printed there, he was offering me a different number (was it a psychology test? should I have clapped?).
He gave me a 10-minute tour of the facility, even though I’ve just explained that all I want is to come in two to three times a week, run for half an hour, and sweat a little. Then he showed me the pilates and spinning rooms.
I left, head spinning, and forgot to get what I went for: a free trial pass. So I went back this past Saturday. The guy wasn’t there. Another lady helped me, but she did not have access to his forms, and she was going to ask me for all the information again. After my insistant pleading and explaining, she gave in and offered me two business-card size guest passes. I took them and ran.
At Harvest, we make it easy and fast for people to try us out, and we make pricing as simple and straight forward as possible. It’s bewildering to see another business trying their best to confuse potential customers and waste their time.