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#status posts:

Harvest Is Moving Datacenters and Your Data Is Coming With Us!

Post Migration Update:

If you are reading this, then you are hitting Harvest servers in our new datacenter. The migration went well, except for some performance issues which took us a while to investigate. Harvest was offline from 9am EDT until 1:55pm EDT. This was a very long outage, and not something we are looking to repeat anytime soon. We look forward to serving your needs from our new datacenter and thank you very much for your patience while we made this switch.

On our Maslow’s hierarchy of needs, we place our customers squarely at the base of our pyramid. We simply don’t exist without the support of our customers and our part in that relationship is to provide useful applications reliably. We are pretty proud of our reliability thus far, but there is always room for improvement. To that end, we have been working feverishly behind the scenes to bring online a whole new set of servers with a new hosting provider. We are pleased to be partnering with our friends at Voxel to make Harvest more reliable and more responsive for our global customers.

Moving hosting providers is no mean feat and we’ve done the heavy lifting over the course of the last few months. To flip the switch we need to take Harvest offline for a few hours and sync up our two datacenters. Downtime is a curse word around here, but sometimes it is unavoidable.

We’ll be taking Harvest offline for 4 hours on Sunday, September 11th between 9am  – 1pm EDT.

What time is that for you?

We are sorry about the downtime and we will work to minimize the outage window, but we trust this move will mean more stability for our platform as it grows. Thanks for your patience as we make this important switch.

If you have any questions or concerns, please email us at support@harvestapp.com and we’ll be glad to talk with you about this move.

Scheduled Maintenance Sunday July 3rd, 8am – 9:30am EDT (complete)

Update at 9:55am EDT: We have completed this maintenance. We had to take a little extra time to finish it up and Harvest came back online at 9:54am EDT. Thanks for your patience while we upgraded.

On Sunday July 3rd, 2011 we plan to take Harvest offline beginning at 8am EDT and ending before 9:30am EDT for some database upgrades. What time is that for you?

Sorry for the short notice on this one, and please follow @harvest on Twitter for real time updates from the team during this work. Thanks for your patience, folks.

Details About Unexpected Downtime

Earlier today, a serious problem affected customers using Harvest between the hours of 4 a.m. EDT and 9 a.m. EDT. During this time, Harvest users temporarily lost access to their assigned projects and tasks, and were not able to track time or view time associated with those projects. By 9:18 a.m. EDT, all accounts were restored, no data was lost and all services are back to normal.

For customers who experienced the problem this morning – we are very sorry for the trouble this has caused. We know how important Harvest is to you, and we’re extremely disappointed with this incident given our core focus on stability and reliability.

In the name of transparency, we want to share with you what happened and let you know the safeguards we’re putting in place against situations like this in the future. Continue reading…