Invoice App for Zendesk

Invoice App for Zendesk FAQs

• How do I integrate Harvest with Zendesk?
  To integrate Harvest with Zendesk, use the Harvest app from the Zendesk Marketplace. Follow the setup instructions to connect your accounts.
• Can I track time on Zendesk tickets?
  Yes, you can track time directly on Zendesk tickets using Harvest. This makes it easy to bill clients based on the time spent on support.
• How does Harvest handle invoice templates?
  Harvest provides a simple invoice generation tool, allowing you to create and customize invoices with your branding. However, it does not support the use of dynamic fields or template variables for auto-populating information.
• Can I create recurring invoices for Zendesk clients?
  Yes, you can set up recurring invoices in Harvest for clients you regularly support through Zendesk. This saves time on billing.
• What currencies does Harvest support for invoices from Zendesk?
  Harvest supports multiple currencies, so you can invoice your clients in their preferred currency, including USD, EUR, and more.
• Are there any limitations when using Harvest with Zendesk?
  One limitation is that Harvest invoices are created based on tracked time, but you can't automate the creation of invoices directly from Zendesk without manual input.
• Can I create different billing rates for various clients in Harvest?
  Yes, Harvest allows you to set different billing rates for each client or project. This flexibility ensures that you can accurately bill clients based on their specific agreements and requirements.