Invoice App with Zendesk Integration

Invoice App with Zendesk Integration FAQs

• How do I integrate Harvest with Zendesk?
  To integrate Harvest with Zendesk, go to your Harvest account settings, select Integrations, and connect to Zendesk. Follow the prompts to install the app.
• Can I track time from Zendesk tickets in Harvest?
  Yes, you can track time directly from Zendesk tickets. When you open a ticket, you can select your project and task to start tracking time.
• What types of payment processing fees should I expect when using Harvest?
  When using Harvest's payment integration with Stripe and PayPal, standard processing fees apply, which vary by payment provider. It's advisable to check with these providers for specific rates.
• Does Harvest support automatic invoice creation from Zendesk?
  Harvest does not automatically create invoices from Zendesk. However, you can track time and expenses and then create invoices manually.
• Can support agents view Harvest invoices in Zendesk?
  No, Harvest invoices cannot be viewed directly within Zendesk. Agents can track time to Harvest from tickets, but invoice details must be accessed separately.
• What happens if I need to change the integration settings later?
  You can modify the integration settings anytime from your Harvest account under the Integrations section.
• Is there a limit on the number of invoices I can create in Harvest?
  There is no specific limit on the number of invoices you can create in Harvest. However, depending on your subscription plan, there may be restrictions on the number of clients or active projects.
• Are there any limitations with the Harvest and Zendesk integration?
  One limitation is that Harvest does not sync invoice statuses or details into Zendesk. You need to manage invoices separately.