Customer Support Specialist
Our customers love us and we need to keep that love going – we're looking for someone who lives in Western Europe to help support our European customers.
You're an excellent writer in English and can communicate clearly and concisely. You love working with and talking to different people. When our customers are frustrated, you're empathetic and take pride in making them happy.
You are smart, curious, and eager to learn. (you're going to learn a lot here at Harvest)
You're expected to fit in with our team as an honest, responsible, and humble person with a sense of humor.
NYC START-UP, SMART PEOPLE, CHALLENGING & MEANINGFUL WORK. Can you dig it?
Harvest HQ is centrally located in the SoHo, New York City. We work in a renovated loft space, designed to promote a collaborative and open environment.
About Harvest!
Harvest is one of the earliest Rails applications designed for businesses. We took a rather boring and painful problem — time tracking — and applied our expertise in design & technology. We're trying to make time tracking enjoyable and possibly even sexy.
We started as a team of 3 (using Rails 0.14.1) and today we're a team of 19 serving thousands of customers from over 150 countries (and, yes, we're now on Rails 3). We're a small, profitable, and growing business that is completely self-funded.
Who You Are
- You're patient and enjoy solving tough problems, and you take pride in explaining and helping others understand the problem and solution.
- You are a fast learner, and familiar & comfortable with technology.
- You're a hard worker, and know how to get things done.When you make a check list of 10 items in the morning, you expect to have those 10 checked off at the end of your day.
- You know Harvest, and you believe in our product and company.
What You'll Do
- Learn the ins and outs of Harvest.
- Talk to customers daily – answer support tickets, monitor questions on Twitter, help out customers on Zendesk.
- Digest and process a day's worth of inquiries and communicate to the rest of the team, help us figure out what the customers need,what they're happy or unhappy with.
- Look for ways to improve and optimize our support flow.
- Help maintain and improve the Harvest Help Center.
- Think of new ways to impress, delight, and surprise our customers.
To Apply
These come standard: health and dental, flexible schedule, standing desk, good chair, mac of your choice, fresh fruit, and fresh-brewed coffee every morning
Meet Customer Specialist Christopher Gamblée-Wallendjack
Everyday tools
Adium, Alfred, BBedit, Byword, Growl, Field Notes, Fisher Space Pen, iTerm2, nvALT, OmniFocus, Rdio, Safari, Skitch, Sparrow, Zendesk