Common Questions

• What happens at the end of my trial?

  You can upgrade to a paid plan any time during your 30-day trial period. If you haven’t upgraded at the end of 30 days, your trial account will be automatically deactivated. We don’t collect credit card info when you start a trial, so you don’t need to worry about being charged.

  Even though your trial account will be deactivated, we won’t delete your data. If you ever want to try Harvest again in the future, your data will be waiting for you.

  If you’re looking to switch to the free plan, you can do that any time during your trial as well. You’ll see that option during the upgrade process as long as your account meets the free plan’s requirements.

• Does my team qualify for any discounts?

  Yes! When you pay for the year up front, you get a 10% discount that’s automatically applied to your account.

  We also offer discounts upon request to teams of 50+ people, nonprofits, schools and universities, educators using Harvest in a classroom setting, and students.

• What are our payment options?

  You can pay for Harvest via credit card either monthly or yearly. If you pay for the year in advance, you’ll get a 10% discount on your bill!

  If you have 10 or more seats and pay for the year in advance, you can also request an invoice when you upgrade and pay for your subscription via check or bank transfer.

• What happens if my team size changes?

  If you’re paying monthly, you can add or remove seats at any time. Your price will be adjusted on your next monthly bill. If you have contractors or interns, or you anticipate the number of seats you’ll need may fluctuate from month to month, the monthly option is a better fit for you.

  If you paid for the year in advance, you can add seats at any time and will be charged a prorated amount based on the number of days left in your billing cycle. While you can’t remove seats during your current billing cycle, you can indicate inside your account if you’d like your yearly plan to renew with fewer seats. Keep in mind that yearly accounts receive a 10% discount, so if your seat requirements don’t change from month to month, yearly is probably the best option for you.

• Who in my organization needs a seat to use Harvest?

  Anyone who will be accessing Harvest for any reason needs a seat. This includes team members who will be tracking time, as well as people who need access to reporting and invoicing, such as managers or accountants.

• Can we switch from yearly to monthly payments, or vice versa?

  If you’re paying monthly, you can switch to yearly payment at any time (and you’ll receive a 10% discount for doing so!).

  If you paid for the year in advance, you can switch to monthly payment at the end of your current yearly billing cycle, but keep in mind that the 10% discount will be removed. To make the change, reach out to our support team during the month before your renewal.