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Harvest for Zendesk – Love Tracking Time from Your Help Desk

UPDATE: Please visit the Harvest for Zendesk help article for latest information regarding the integration.

Assisting customers is an important part of virtually any business. At Harvest, Zendesk is our secret weapon for delivering extraordinary support to our customers. Zendesk lets us manage all of our incoming support tickets, and respond at record speed (our average response time hovers around 6 minutes!).

Many businesses, like ours, care about tracking time for various tasks throughout the day. Customer service is no exception. On the support front, these businesses may find it useful to track time on each support ticket and know exactly how much time was spent on each client. This is incredibly useful for making informed decisions about a team’s support resources.

We’ve built an integration with Zendesk for doing just that. Now you can track time from your help desk effortlessly, and understand where the time is going with Harvest for Zendesk.

In case you missed it from the video, here are the highlights:

  • One-Click Time Tracking – Start a Harvest timer from your Zendesk ticket in seconds. Ticket numbers appear in your task notes for added context.
  • Smart Project and Task Selection – Harvest for Zendesk matches your open ticket with its related project and task automatically. It’s the smarter, faster way to track time.
  • Detailed Time Reporting – Simply open a ticket to understand total time spent in resolution. Make informed decisions with insight into how much time your support team logs for each client.

Learn more and get started by visiting our Harvest for Zendesk page. We hope this Harvest integration gives you better insight into your help desk. As always, feel free to reach out to us with any feedback!

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This was posted in Add-ons, Product News, Project Management, Time Tracking.
  • This is a huge improvement over the previous version, thanks for the update.

  • Shane Sewell on May 17, 2012

    Fantastic! I love to see all these wonderful products being integrated with Harvest. Are there any plans to integrate with HelpSpot (http://www.helpspot.com/) in the future?

  • I don’t want to seem ungrateful, as this new widget (or now called app) is a huge leap forward for those of us that use Harvest alongside Zendesk.

    However, there are a few issues that should probably be looked at. Is there continuing development going on with this app – specifically the harvest app that is has just been launched within Zendesk beta of Lotus?

    It really does not perform as a mini-form should, especially with regards to using the keyboard to navigate and jump from box to box.

    Is there a more appropriate place to ask about this?

    Regards,
    CM

  • Love this feature. Thanks for the update.

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