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Handling Clients

Elevate your client relationships with helpful tips.

Client conflict: How to handle, resolve, and produce a positive result

In a perfect world, every project you and your team take on would run smoothly with no hiccups along the way — but that’s rarely the case. And while complications like budget issues and workload management are certainly concerning, conflict with the...

Turning first-time clients into repeat customers

  Regardless of your industry, loyal customers are the backbone of your business — and the numbers prove it. Turning just 5% of first-time buyers into repeat purchasers can increase your profits by more than 25%.  Like most companies, you’ll race to...

Parting Ways with Difficult Clients (Using Data)

Letting go of clients is a painful decision. You become invested in their business and want them to succeed. But sometimes the economics of a client relationship just don’t work out. At the end of the day, every business needs to turn a profit. If...