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Customer story: Happy Cog

Crafting digital experiences for beauty and utility.

Crafting digital experiences for beauty and utility - Happy Cog

Happy Cog works on large scale web design and interface design projects, as well as content strategy. They work with companies that span the gamut of e-commerce, media, higher education, and nonprofit work, and created experiences for Zappos, MTV, Thomson Reuters, and Nintendo. Happy Cog’s philosophy is to make the web a better place to think, work and play.

Going beyond simple time tracking.

When Greg Hoy, President of Happy Cog, decided to switch from his old time tracking software to something more robust, he turned to Twitter for recommendations. “A lot of people told me to check out Harvest. I took a look at it and I thought, ‘Yes, this is exactly what we need.’... It seemed like all of those missing pieces we were looking for were part of Harvest, and over time, those features have evolved and become even more useful.”

Creating reports in Harvest was a breeze compared to what Greg was used to. “The reporting is crucial. I used to do so much manual entry – spending an entire day every week manipulating data. Now, Harvest does all of that for me, and I don’t have to deal with it anymore, which is awesome. If I want to see how billable a specific person is, I can do that for any time period I want. It is just incredibly powerful.”

It seemed like all of those missing pieces we were looking for were part of Harvest, and over time, those features have evolved and become even more useful.

Seamless transition.

“Switching was pretty easy,” says Hoy, “We just took the data we had and set it up new in Harvest. The rest has been pretty seamless... Utilizing the integration with Google Docs, being able to sign in with Google credentials is just another thing that makes things easier.” Getting the team members to track time hasn’t been an issue. “Time tracking is just an expectation we set when somebody comes on board, so they understand the importance of it, and they adopt it quickly. We’ve had new hires start the past couple of months, and they are fully on-board with time tracking.”

The drill downs are awesome.

“The reporting for me is the most important thing, and the UI is essentially a joy to use. I specify a timeframe, and the fact that I can toggle between the project, staff, and task views is crucial. I can also export information for any other kind of refining I may need, it’s all at my fingertips” Hoy explains “I don’t generally need to export anything, because the detail I need is right in the Harvest reports. If I click on a number, I get the detail behind that number. If I click on a name, I get the detail behind that name. The drill downs are awesome.”

Happy Cog uses the Harvest reports to stay on track with clients. “We do flat project fees, but internally, we have hours devoted to each phase of the project, so we are tracking to the hour. We break it down to a pretty granular level, and track to that level of granularity. If we run out of hours for a specific phase, that’s when we approach the client about a change request, to essentially buy more hours.”

The reporting for me is the most important thing, and the UI is essentially a joy to use… The drill downs are awesome.

Quality and craft.

“Harvest has been very beneficial to our business. We aren't the cheapest firm out there, and there’s a reason for that. It’s because we hire good people and we handcraft everything. We are always thinking in the best terms for our clients. In the same vein, Harvest is a tool that does what we need it to do. It’s constantly being improved and thoughtful features are being implemented. I have no problem paying for things that I deem quality, across the board. Harvest is definitely one of those few applications where I have that mindset – and there’s not too many of them.”

Harvest keeps Happy Cog informed with real-time reporting of their tracked time, so that they can keep their attention focused on making the web a more beautiful place.